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Rapid Cortex Connect
Ring™ Device Owners
This program is for Ring™ Device Owners (Ring™ account holders with doorbells or cameras) — not dispatch center staff. Agency login is not used for enrollment.
How it works
- Enable in the Ring™ Appstore. Open Ring™ → Appstore → search Rapid Cortex Connect → Get App, or use the Rapid Cortex Connect listing. Select which devices to share, then finish Rapid Cortex sign-in if Ring™ shows Pending — App sign-in required.
- Every request needs your approval. When a nearby emergency involves your address, dispatchers can request temporary camera access. You receive an SMS with Allow and Decline — you decide every time. You can also Stop Sharing while a session is active.
- Nothing is automatic. No video is shared until you tap Allow. Access is time-limited, and you can stop sharing anytime.
- Disconnect anytime from Ring™ → My Apps, or by removing Rapid Cortex Connect. See Privacy & data deletion below.
Privacy & data deletion
Rapid Cortex does not record or store Ring™ video (0-day retention). Live video is only shared after you tap Allow on that request.
- Disconnect in Ring™: Ring™ app → My Apps → remove Rapid Cortex Connect. This stops new requests and disables linked devices.
- Stop an active session: use STOP SHARING in the consent SMS, or Decline future requests.
- Delete Rapid Cortex account data: on the Account Link page, use Disconnect & delete and enter the email used during linking. Or email support@rapidcortex.us with that email. We process deletion of Connect profile, device enrollment records, and related tokens.
Full policy: Privacy policy · Terms · Support support@rapidcortex.us
Dispatch center staff should use agency sign-in, not this page. For Ring™ Appstore certification, agencies use the Appstore owner-link flow — not Media → Connect Ring™ Account.